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<High Growth Company>>

Growth Stage
1 The seeking phase
Small business with gold idea
2 The bridge(time monopoly phase)
Risky Stage, huge investment, sudden volume, idea copying
solution: joint R&D, up-front payment for deliveries or marketing
3 The focus phase
focus building up on strong segment for future growth
a)core team of top managers who can work on oneselfs elsewhere
b)converting key personnel competence into products, service concept, process
c)sourcing system : subcontractors, quality assurance system
d)distribution
e)brand image
f)elc
4 The cover up phase
a) hold the idea in the focus phase
b) more products with the same business idea
c) listen to customers, they are echos of what you offered
5 Roll-out phase
a) reach volumn market( china, india, brazil)
b) set up subsidiary
c) trust people to find their ways(growth local top managers)

Market Creation
1 Dramatically changing the cost structure
2 Putting new glasses on customers so they start to value things differently
3 introducing a technology preceived as new, offering a solution to a need of the market(combining existing technology)

Creating an new cell in a mature body(Penetrating a mature market)
1 Focusing
a) Full control of the organization
b) Be the no. 1 provider, ppl love them and others will follow
2 extensive marketing
a) often 10-15% of sales
b) easy-to-understand, company image interlinked with the product message
3 Surfing on existing power bases
a) media and government
b) Riding a potential large waves(e.g. microsoft with IBM)
c) Partnering competitors( for market creation

Expanding the growing cells
1 First wave of success
a) new adoptor( who always try new products)
b) Existing provider is not ready for volumn, the market wait for growth leader
2 From logal to global
3 one generation ahead

Product flower strategies
1Product Quality and consisten delivery=volumne concept > technical excellence
2Lodestar and volume direct product development
=rapid growth =market driven(demanding representatives)b+technology driven(learn from competitors, fits lobestar and technical restriction)
3letting demanding customers direct product development(find demands and do it before competitors)
=takes technical solution from innovators, minor competitors or other market segment
->proven quality, references, volumne, low-cost production, distribution and service systems.
4 keeping up the momentum of R&D
a) external funding(product life is short, R&d need cast=persuade customers to finance, joint venture
b) time-to-market(focus on simple solutions, don't do difficult R&D in dififcult fields)
c) an efficient system to filter down development opportunties(close contact with demanding customers, technical restraints to prevent R&D pursuing innovation for its own sake)
d) development for volume from the start
-delays open markets for competitors
-modularizing prevent excessive spare parts and after-sales service
-service companies can use freelance workers for demanding volume
e) R&D though not all in the r&d department should fit clear lobestar and technical boundaries
-direct projects towards generic needs, not a single customers
-limit development to where company has superiority.

Product Flower
1Productified services=self-instructing product, video-based training, CAD-library
2Creacting customer loyalty=image branding, customer networks, after-sales backup
3Products=spare parts, accessories, introduction products'first buy', disposables'never-ending-buy'
4service=consultancy, training, after-sales service, financing
5core products/services => fast deliveries, accurate, even quality

Taking advantages of unexpeted customer demand-> distinguishing from competitors
e.g.
1catalogue sales facilities
2peaceful environment for customer to make decision without feeling pressured
=baby-sitting, in-store restaurant
3quality test programme
4reliable and fast delivery
5facilities customers to carry the products
6buliding closer customer relationships throught vip club,smart option

not using price as the prime competitive advantages
1 unless margin retained for futher rapid growht(dramatically changing cost structure)
2 beware of poor quality and delivery performance resulted = poor image
3 beware of lack of financing
4 customer is willing to pay for additional petals!!
5 High price forces the organization to build supporting petals
6 lost time monopoly equals low-price competition

公司管治:

我對公司管治的看法,是出於投資者與管理層的角度的:

對公司的評估,管理層的誠信和能力是評估的重要條件的,其重要性比一般財務分析更重要。然而,作為投資人,在分析公司管治質素方面,我是感到吃力的。原因 在於:
1個人投資者可以親身感受公司管治氣氛的機會太小,可以做的只是從過去管理層行為評估管理層誠信。
2公司透明度不足:有些公司沒有主動公開股東需要知的事,例如股東會投票結果。
3有冤無路訴
對於第一點,個人投資者的力度真的很不足。我十分同意你今天的說法,香港是需要有機構對上市去司的CG問題上作出評估(包括financial warning),大學或一些監察機構是應該積極做的!至於第二個問題,立法可能會降低香港市場的彈性,但之前所提及的評價機構或可以提高小股民對公司的 認知。那機構也可以選出一些優秀管治的公司,給各公司、投資者及學生參考,推動公司管治教育。至於第三點,David Webb的行動,是一個好好的做法,奈何宣傳力度不足,小型投資者對問題的警覺性和凝聚力還未足夠。我認為社會上有關投資者權益的機構,或許可在投資者教 育上多下一些功夫;也可發起一些反對不合理公司管治的行動(如David Webb的)。

管理層與公司管治的問題:
1公司道德價值與文化是企業長期成長不可缺少的,相信有不少公司也明白這個道理。然而它們在實行上會否遇上困難呢?
例如改革所用的成本及風險,或會產生改革的阻力。CG如何實踐,我想這是CG發展的主要內容。有關機構或可提供支援服務。
2公司除了道德及文化,對社會的責任也是很重要的,這是個關乎Value Chain的問題,公司可間接破壞社會價值,對市民利益問題悉悉相關。
社會責任也是公司長存重要的因素,提倡公司社會責任,在內部可提高使命感及積極性,在外部可以提高印象,使市民認受性更高,像是一種長期的投資。例如如果 一間藥公司發明了一些愛滋新藥,非洲人民是買不起的,那公司便可以給一個較低的價錢賣給非洲,甚至以慈善方式提供(當然要監管那藥只用在非洲)。有技術有 資源的公司不可一味追求短期盈利,損害大眾利益;大公司在行人路上阻街、工業公司的污染、教科書出版商謀取暴利、網路的壟斷及傳媒對社會教育的責任等問 題,也是公司未來發展的重要題目。整體而言,教育(尤其是大學與傳媒)與監管是公司管治發展的大方法。

良好公司構想:

目標方面
1公司會提供最好的產品, 為顧客達到目的, 滿足顧客的需要
管理方面
1公司會要最有效率地運用資源
2公司要對市場的變化反應十分敏感
3公司不會容許有害於效率與反應的制度
4公司不會容許作任有害誠信的行為
戰略方面
1我們要在創新和品質上戰勝我們的對手
2對手的任何行為將是我們最好的學習途徑
3戰略必需是關心長期公司利益的
資源運用方面
1 要運用有限資源去創造長期最大的效益
2 所有與長期效益無關的活動都要終止
人力資源方面
1 人才是公司最大的資產
2 失敗是可以接受,但公司不會接受不會從錯誤學習的弱者
3 公司必須為每個員工實踐其價值, 各適其所
4 公司不會接受所有有違公司理念,自私的員工
團隊溝通方面
1公司各階段要了解其責任和貢獻
2公司各階段要不斷自我檢討其公作
3公司各階段要達到一套一致的溝通模式
研究方面
1研究要簡單可應用
2研究要乎合大量生產
3研究要以是市場導向,不是顧客導向
4研究要重視質量檢定
5研究善用現有技術
銷售方面
1員工要尊重人,以顧客的感受為中心
2員工必須盡力達到顧客的要求,但也要誠實地承認公司的能力有限
3員工要清楚明白解決了顧客的需求才是一次完整的銷售
生產方面
1員工要盡力改善生產流程與效率
2員工要盡力保證品質的一致性
財務資訊部
1員工要對重視企業現金流在企業的運作
2員工有責任對企業發出財務警號

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